Refund Policy
Simple rules for subscription charges. No vouchers, no loyalty points — just clear refunds.
Last updated: August 2026
Our promise
If you're unhappy, contact us within 14 days of any subscription charge and we'll refund it — no hoops. After 14 days, charges for the current period aren't refundable, but you can cancel anytime to stop future billing.
How to request a refund
Email hello@startmypatch.com from the address on your account. Include the approximate charge date and the email used for Paddle checkout if different. We aim to reply within two business days.
How refunds are paid
Approved refunds are processed by Paddle, our merchant of record, back to the original payment method. Please allow 5–10 business days for the credit to appear. Paddle (or a Paddle-related descriptor) appears as the billing entity on your bank or card statement.
Cancelling
Cancel anytime in the app under Money → Subscription. Access continues until the end of the period you've already paid for. Cancelling stops future charges; it does not automatically refund the current period unless you also request a refund within the 14-day window above.
What this policy covers
This policy covers the StartMyPatch platform subscription only. Money your own customers pay you (bank transfer, cash, or any invoice you send) is between you and them — we never hold those funds.